Returns & Exchanges
At Supertails, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return and exchange policy. Items must be in their original condition, unworn and with tags attached, to qualify for a full refund.
Initiate Your Request
Log into your Supertails account and visit the 'Order History' section to select the items you wish to return or exchange.
Pack the Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to avoid processing delays.
Schedule a Pickup
Choose a convenient time slot for our courier partner to collect the package from your doorstep at no additional cost.
Receive Your Refund
Once our quality team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing