Frequently Asked Questions
Your guide to style, shipping, and shopping at Supertails.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Supertails is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.